We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sayaru.com. Once your return is accepted, we will send you instructions on receiving a return label. The customer is responsible for the cost of the return shipment. Sayaru does not offer free returns, but you can purchase a return label from us at an affordable price. The price of the return label will be deducted from your refund.

If you do not wish to use the return label provided by Sayaru, the return will need to be sent to the following address:

Sayaru

Country:Netherlands
Street: Generaal smutslaan 15
City: Tilburg
Postal Code: 5025AA

Please note that the condition of the products being returned is your responsibility until we receive them. Make sure to pack and ship the return items carefully. Keep the tracking number and return receipt until we refund your payment.

The return receipt is proof that you have sent the package back to us.

It is important that if you choose to arrange for the return shipping yourself, the parcel must be sent directly to our address as we are not able to collect parcels from parcel shops.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@sayaru.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us with any questions or concerns about your specific item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unclaimed Packages

If you choose to return your order by declining delivery of a parcel or fail to collect your parcel from the parcel shop, you will need to notify us at info@sayaru.com to start the refund process.

Processing Time

Once your return has been delivered to our warehouse, you can expect it to be processed within 7 business days. During busy periods, processing may take slightly longer. The fastest way to know the status of your return is to check the tracking of the return parcel. If it has been more than 7 days since your return was delivered to our warehouse, you are welcome to contact us at info@sayaru.com for assistance.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@sayaru.com.